Terms of Service

ANDLAH provides the following services (individually or in combination):

• Website Design & Development
• Business Automation & CRM Implementation
• IT & Technical Support
• Branding & Identity Design
• Digital Marketing
• Cloud & Infrastructure Setup

All services are delivered based on a written project proposal or statement of work ("Scope Document") agreed between ANDLAH and the Client before work commences. Any work outside the agreed scope will be treated as a separate engagement and will be subject to additional fees.

ANDLAH will deliver services with reasonable skill and care, consistent with industry standards. We do not guarantee specific outcomes including revenue increases, search rankings, or conversion rates, unless explicitly stated in the Scope Document.

ANDLAH may use third-party platforms (e.g., HubSpot, Zoho, Shopify, Zapier) to deliver services. The Client is responsible for reviewing and accepting those platforms' own terms. ANDLAH is not liable for changes, outages, or price changes by third-party providers.

Access to the client portal (app.andlah.com) requires registration. You agree to provide accurate, complete, and current information and to keep it updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at info@andlah.com if you suspect unauthorised access.

You agree not to:

• Share your login credentials with third parties
• Use the portal for any unlawful purpose
• Attempt to reverse-engineer, scrape, or disrupt the platform
• Upload malicious code or harmful content
• Impersonate any person or entity

Unless otherwise agreed in writing, all projects follow this payment schedule:

Invoices are issued in the currency agreed in the project proposal. Payment is due within 7 days of invoice date unless otherwise agreed. All fees are exclusive of applicable taxes (VAT, GST, etc.) which will be added where required by law.

Overdue payments may incur interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower). ANDLAH reserves the right to suspend work or withhold deliverables until outstanding payments are received.

The upfront deposit (70%) is non-refundable once work has commenced. Where ANDLAH is unable to complete the project due to circumstances on our side, a prorated refund will be issued based on work completed.

For ongoing retainer services (e.g., IT Support, Digital Marketing), payment is due monthly in advance. Retainers may be cancelled with 30 days written notice.

Upon receipt of full payment, ANDLAH assigns to the Client all intellectual property rights in the custom deliverables created specifically for the Client under the agreed scope (e.g., website code, design assets, brand materials).

ANDLAH retains ownership of:

• Pre-existing tools, frameworks, templates, and methodologies used in delivery
• Internal processes, proprietary code libraries, and know-how
• Any work produced prior to receipt of the upfront payment

ANDLAH reserves the right to feature completed work in its portfolio, case studies, and marketing materials, unless the Client requests confidentiality in writing prior to project commencement.

The Client retains full ownership of all content, data, logos, and materials provided to ANDLAH. By providing such materials, you grant ANDLAH a limited licence to use them solely for the purpose of delivering the agreed services.

ANDLAH warrants that:

• Services will be delivered with reasonable skill and care
• Deliverables will materially conform to the agreed Scope Document
• ANDLAH has the right to enter into this agreement and deliver the services

Except as expressly stated above, services are provided "as is" without warranties of any kind. ANDLAH does not warrant that websites or systems delivered will be error-free or uninterrupted after handover. Post-handover maintenance requires a separate support agreement.

The Client may terminate a project engagement with 14 days written notice. Work completed up to the termination date will be invoiced at a prorated rate. The upfront deposit is non-refundable.

ANDLAH may terminate immediately if:

• The Client fails to make payment within 14 days of the due date
• The Client breaches these Terms and fails to remedy within 7 days of notice
• The Client engages in abusive, threatening, or unlawful behaviour
• Continuing the engagement would violate applicable law

Upon termination, ANDLAH will provide all completed deliverables up to that date, subject to payment of outstanding fees. Portal access will be revoked within 30 days. Data will be handled per the Privacy Policy.

Before initiating formal proceedings, both parties agree to attempt informal resolution by contacting info@andlah.com. We will make reasonable efforts to resolve the issue within 30 days.

If informal resolution fails, disputes shall be submitted to binding arbitration under internationally recognised arbitration rules, unless prohibited by applicable law in your jurisdiction.

EU consumers may use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr